Process digitalisation & AI operations

Hosting and monitoring of the running processes, maintenance and troubleshooting, adjustments to changed interfaces, optimisation of the prompts used and the implementation of additional automations. The scope is agreed beforehand and depends on how many processes are supported.

Monitoring reports the error instead of silently swallowing it. Affected cases stay in the queue and are processed once the problem is fixed — they are not lost. Where an outage would be business-critical, we define the manual fallback in advance so that work can continue without the automation.

Yes. The workflows and their documentation belong to you, and we rely on widely used tools rather than a framework of our own. A handover to your IT or to another provider is possible at any time; support is an offer, not a requirement.

Because a large part of daily manual work is simple double entry: the same detail moves from the email to the CRM, from there to the spreadsheet and at the end of the month into the report. Once the systems are connected via interfaces, this route disappears completely — without a language model having to be involved.